Refund Policy

Refund Policy — The 30-Day CORTX Guarantee

Every CORTX order is covered by a 30-Day Money-Back Guarantee.

When the 30 days begin

Your 30-day window starts on the delivery date shown by your tracking number — not the order date. If tracking shows no delivery confirmation, the window starts 20 business days after your order ships.

Do opened or used items qualify?

Yes. The guarantee exists so you can actually run the protocol. Opened, used, and partially used products are fully covered — if you run it for 30 days and don't want to continue, you qualify.

Do I have to return the product?

No. We do not require returns for guarantee refunds. No return shipping, no forms, no interrogation — which also means nobody pays return shipping, because there is none.

How to request a refund

Email support@cortxlife.com within 30 days of delivery with your order number. That's it. We respond within 1 business day.

Refund processing

Approved refunds are issued within 2 business days of your request, to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the funds to appear on your statement.

Damaged or defective items

If your order arrives damaged or defective, email support@cortxlife.com within 14 days of delivery with a photo and your order number. We'll send a replacement at no cost to you.

Wrong address or undeliverable orders

Please double-check your shipping address at checkout. If an order is returned to sender due to an incorrect address, we'll work with you to reship it; additional shipping charges may apply.